Pilot Company’s Miles of Good initiative brings together charitable giving, volunteer work, and community partnerships.
Its main focus areas are:
- Safety
- Education
- Veterans
Pilot also supports community needs through volunteer events, nonprofit partnerships, donations, and gift cards for essentials such as fuel and food.
PFJ Today may help team members find internal announcements about these opportunities, including dates, eligible locations, volunteer instructions, and local contacts.
Check Whether the Event Is Official
Before joining or sharing a community initiative, verify:
- The event organizer
- Date and location
- Participating Pilot locations
- Registration deadline
- Volunteer requirements
- Approved contact person
- Whether the activity is during scheduled or personal time
An official Miles of Good event should be connected to current Pilot communication or a recognized partner.
Do not assume that every fundraiser shared by a coworker represents Pilot Company.
Understand the Three Main Focus Areas
Safety
Programs may support healthier and safer communities, emergency needs, heart-health awareness, or other public safety efforts.
Education
Activities may include school supplies, support for educators, scholarships, or volunteering with education organizations.
In a recent Pilot volunteer event, team members sorted and packaged school supplies and wrote appreciation messages for education professionals.
Veterans
Pilot supports military members, veterans, and their families through community programs and career-focused partnerships.
The company has worked with organizations such as the Call of Duty Endowment, which helps veterans move into high-quality civilian careers.
Read the Full PFJ Today Announcement
A volunteer notice may include important restrictions.
Check:
- Who can participate
- Whether registration is required
- Where volunteers should report
- What clothing or equipment is needed
- Whether transportation is provided
- Whether photos will be taken
- Who should answer questions
A headline such as “Community Volunteer Day” is not enough to understand the assignment.
Do Not Promise Company Support Yourself
A team member may know a school, charity, veteran group, or family that needs assistance.
That does not mean the employee can promise:
- A donation
- Free products
- Gift cards
- Company sponsorship
- Use of the Pilot name
- Employee participation
- Promotion at a travel center
Requests should go through the appropriate Pilot process.
Only authorized representatives can confirm company support.
Protect the People Being Helped
Community events may involve students, veterans, families, or people facing difficult circumstances.
Employees should avoid publicly sharing:
- Full names
- Personal stories without permission
- Home addresses
- Medical information
- Financial circumstances
- Photos of children without authorization
- Private contact details
A volunteer event is not permission to turn someone’s situation into social media content.
Use only approved photos and public wording.
Separate Volunteering From Personal Fundraising
A personal fundraiser may be meaningful, but it should not be presented as an official Miles of Good campaign unless Pilot has approved it.
Employees should clearly distinguish between:
- A Pilot-sponsored event
- A partner organization’s campaign
- A personal project
- An informal coworker collection
This protects coworkers from pressure and prevents confusion about where donations are going.
Follow Local Instructions
A company-wide initiative may be carried out differently at each location.
Local instructions may explain:
- Collection points
- Volunteer shifts
- Donation deadlines
- Approved materials
- Storage procedures
- Event leadership
- Guest communication
Team members should follow the instructions for their own location rather than copying another travel center’s process.
Do Not Disrupt Normal Operations
Community activities still need planning.
Managers may need to consider:
- Guest coverage
- Volunteer timing
- Transportation
- Required leadership
- Food service coverage
- Event setup and cleanup
Employees should not leave assigned responsibilities because a volunteer activity appears in PFJ Today.
Participation should follow the approved schedule and local direction.
Share Accurate Information
When telling coworkers about an event, include:
- Exact event name
- Date
- Location
- Registration instructions
- Deadline
- Official PFJ Today source
Avoid vague messages such as:
Pilot is collecting donations for veterans everywhere.
A better message is:
Our location is participating in the current veterans campaign through Friday. The approved donation and participation details are in the PFJ Today announcement.
Common Miles of Good Mistakes
Using an Expired Announcement
Volunteer dates and campaigns may have already ended.
Treating a Local Event as Company-Wide
Only selected locations may be participating.
Promising a Donation
Individual employees cannot approve company contributions.
Posting Unapproved Photos
The image may expose children, families, or private information.
Sharing an Informal Fundraiser as Official
Coworkers may wrongly believe Pilot sponsors it.
Ignoring Registration Requirements
Some events may have limited volunteer space or partner rules.
Quick Team Member Checklist
Before participating, confirm:
✅ The event is current and official.
✅ My location is included.
✅ I understand the date and deadline.
✅ Registration is complete if required.
✅ My manager knows about my participation.
✅ Normal work coverage is arranged.
✅ I understand the photo and privacy rules.
✅ I am not promising company support.
✅ I know the official event contact.
Why Miles of Good Matters
Miles of Good gives Pilot team members a structured way to support communities through safety, education, veterans programs, and volunteer partnerships.
Pilot describes the initiative as part of its purpose of showing people they matter and encourages volunteerism across its team.
PFJ Today can help employees find the current opportunity and understand how to participate correctly.
The process should remain simple:
Verify the announcement.
Follow the local instructions.
Protect people’s privacy.
Do not make unauthorized promises.
And focus on useful community work rather than publicity.